FAQ WebResults from FAQ web retrieved at 12:07 (Local)
AVG Anti VirusThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. What is AVG Anti Virus ...
Why can't I just leave my laptop with you guys so it can get fixed?These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will ...
Accessing your userspaceThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. You can access ...
Accounts for 5C students If you're a student from one of the other five colleges taking a class at Pomona, you can get a Pomona account by sending an e mail to with ...
ActiveX !ActiveX is a system designed to allow web pages to do really nifty things that aren't normally possible with plain ole HTML. For example, some web games ...
Activity Monitor Where to find it: in the Utilities subfolder, inside the main Applications folder. Activity Monitor is a useful utility for Mac OS X that is included ...
Can I print documents on the computer lab printers from my room?These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will ...
Address Bar The address bar is a feature of web browsers and Windows Explorer . The address bar displays your current location, which will be either a website (e ...
I am the instant messaging duck... AdiumX Download it here: http://www.adiumx.com/ What is Adium X? Adium X (also just called Adium) is a free multi protocol instant ...
Adobe Acrobat What is it? Acrobat lets you create, view, and edit .pdf files. The .pdf file format is fairly common, so it's a good idea to have some version of ...
Adobe Illustrator What is it? Illustrator is part of the Adobe Creative Suite. It's one of the best pieces of vector graphics software on the market. Vector graphics ...
Adobe !ImageReady What is it? !ImageReady is a program very similar to Photoshop. However, !ImageReady is used for graphics intended for the web. How do I get ...
Adobe !InDesign What is it? !InDesign is part of the Adobe Creative Suite. !InDesign is a flexible, user friendly program that lets you do page layout, similar to ...
Adobe Photoshop What is it? Photoshop is part of the Adobe Creative Suite. It's a powerful, versatile, and popular image editing program. Pomona even offers a class ...
How to setup an Airport Express for use in your dorm room These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected ...
Guides Here are some guides that we've written: Computer buying guide RAM (memory) buying/installation guide Registration Guide E mail setup guide ...
Alphanumeric A string of characters is alphanumeric if it made up of only numbers and letters (either upper or lower case). For example, abc123 and FordF150 ...
What happens to my e mail account when I graduate? Graduating seniors are going to be given accounts on Pomona's new email system. Not only will this allow you ...
My account was disabled and now I can't access my e mail! Senior e mail accounts are officially disabled on the last day of the September after you graduate. Once ...
Alumni Information What happens to my e mail account when I graduate? My password is about to expire but I can no longer access mypassword.pomona.edu
Andrews Computer LabThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. Andrews Computer ...
Antivirus Program An antivirus program protects your computer from viruses. It runs "in the background" whenever your computer is turned on, and watches to ensure ...
iMovie What is it? iMovie is a video editing program for Macintosh that comes as a part of the iLife suite. It has a simple interface that allows for basic movie ...
General Applications Pick an application to go to its questions page. Security Software Anti Virus AVG Anti Virus McAfee Antivirus Norton AntiVirus ...
How do I turn on automatic updates for Windows Vista? 1 Go to Start Control Panel . Click on the Security icon, which is indicated by the multi colored ...
How do I turn on automatic updates for Windows XP? 1 Go to Start Control Panel . Click on the Security Center icon, which is indicated by the multi colored ...
A Handy Guide to Backing Up your Data Why should I back up my files? Let's face it: computers can be temperamental. Files can get corrupted or disappear without ...
Alternatives to Undesirable Programs Some programs don't play nicely with your computer, but does that mean you have to give up instant messaging? Luckily, some nice ...
I think my RAM is bad. What should I do? Contact the student helpdesk at and arrange to bring in your computer (if it's a laptop) or make a Room Service appointment ...
BitTorrent What is !BitTorrent? !BitTorrent is a Peer to Peer information transfer protocol. It distinguishes itself from other P2P clients, such as kazaa and eMule ...
Bluetooth Bluetooth is a short range wireless standard. (It should not be confused with WiFi which is used to connection many computers together in a network.) Bluetooth ...
Browser cache When you're surfing around on the internet, the pages you visit are stored in your browser cache. This means that pages you visit frequently will load ...
How do I put files on a CD? CDs hold a great deal more information (700MB) than your school issued thumb drive (64MB), and DVDs hold more still (a whopping 4.7GB! ...
How do I check my print quota?These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. 1 Open ...
How do I check my Pomona e mail? There are two ways to access your Pomona e mail (note that these are not mutually exclusive options): 1 Through the webmail interface ...
Command Line Most of the time when you're using your computer, you'll be using the Graphical User Interface (GUI). This just means that you have things like windows ...
Glossary of Computer Terms Quickly jump to a letter in the glossary: : A : B : C : D : E : F : G : H : I : J : K : L : M : N : O : P : Q : R : S : T : U : V : W : ...
Computer Aided Design (CAD) CAD, which means Computer Assisted Design, Computer Aided Drafting, or Computer Aided Design, depending on who you talk to (it doesn't ...
BIOS Short for Basic Input Output System, your computer's BIOS is the primitive "brain stem" of your computer. It is similar to the part of your brain that controls ...
Bus The paths in a computer that devices use to comunicate are refered to as buses. For example the link between the CPU and RAM is the Front Side Bus (FSB). USB devices ...
ITS Computer Buying Guide These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. For many first ...
ITS Computer Buying Guide Step 2: Laptop vs. Desktop, PC vs. Mac If you haven't heard any of these four words before, here are some brief definitions: Laptop ...
ITS Computer Buying Guide Step 3: Individual Platforms Please choose one of the following platform choices. The differences between them are discussed in Step 2 ...
ITS Computer Buying Guide Step 3: Desktop Mac Please note: It is not necessary to read this entire section. The only thing you really have to decide is the family ...
ITS Computer Buying Guide Step 3: Desktop PC Price range: Normal: $450 $1000 Extended: $1100 $1700 Power User: $1800 $4000 Please note: It is ...
ITS Computer Buying Guide Step 3: Laptop Mac Please note: It is not necessary to read all of this section. The only thing you really have to decide is the size ...
ITS Computer Buying Guide Step 3: Laptop PC Price range: Normal: $700 $1400 Extended: $1200 $1700 Power User: $1800 $4000 Please note: It is ...
Speed: The speed of a drive reflects both its read and write speed. Almost all optical drives now read CDs at 52x. CD burners typically top out at 24x write speed ...
Normal: Windows Vista Home Premium Windows Vista Business Extended: Windows Vista Home Premium Windows Vista Business Power User: Windows Vista Home ...
ITS Computer Buying Guide Step 4: After your computer arrives Phew! You're almost done! Just click the appropriate link to go the final step: PC Mac ...
ITS Computer Buying Guide Step 4: After your computer arrives Phew! That's over! You are now a few hundred (or thousand) dollars poorer, but one computer richer. ...
ITS Computer Buying Guide Step 4: After your computer arrives Phew! That's over! You are now a few hundred (or thousand) dollars poorer, but one computer richer ...
Useful tips for you and your new machine How to: How to set up your Pomona e mail account (you need to know your Pomona username and password) Getting the ...
Suggested Desktop (Mac) Configuration Summary This summary refers to the three different user types discussed in Step 1. Normal Extended Power User ...
Suggested Desktop (PC) Configuration Summary This summary refers to the three different user types discussed in Step 1. Normal Extended Power User ...
Suggested Laptop (Mac) Configuration Summary This summary refers to the three different user types discussed in Step 1. Normal Extended Power User ...
Suggested Laptop (PC) Configuration Summary This summary refers to the three different user types discussed in Step 1. Normal Extended Power User ...
Table of Contents Step 1: Types of Use Step 2: Laptop vs. Desktop, PC vs. Mac Step 3: Individual Platforms Laptop PC Laptop Mac ...
CPU CPU stands for "central processing unit." Generally, the CPU itself is a small chip inside your computer's case. It's the thing that processes information ...
Cleaning out your computer Computers are great, but, just like any other machine, if they're not looked after, they tend to break down (although rarely in a physical ...
CPU Cache Your CPU is fast. Blazingly fast. On the order of millions or billions of operations per second (megahertz... gigahertz...). This mind boggingly fast CPU ...
Emulation When programmers write software (programs), they write it with a certain set of hardware (physical parts) in mind, which means it only works on that certain ...
Front Side Bus The front side bus serves as the link between the CPU and RAM. It is part of the motherboard chipset. The speed of a system's FSB used to greatly effect ...
Motherboard A computer is made up of many different parts. The motherboard is the piece of hardware responsible for connecting all those parts together. The critical ...
Parity Parity refers to a simple check of the number of bits that are 1. If the parity information is stored (or transmitted) along with the data it is possible to ...
Peripheral The term "peripheral" refers to a piece of hardware outside your computer's case. This includes things like keyboards, speakers, and mice. PC peripherals ...
Process A process is simply the technical term used to discuss a program that is executing. For instance, if you are running Microsoft Word, the Word process is running ...
RAID RAID (Redundant Array of Independant Drives or Redundant Array of Inexpensive Drives depending on who you ask) is a system that makes multiple physical hard drives ...
Is it okay to leave my computer on all the time? Short answer Yes, but in moderation . Restart your machine once every three or four days to avoid problems. Slightly ...
I have a 40GB hard drive, but Windows only says it's 37.7! What gives?! Welcome to the wonderful world of electronic marketing. The problem here is that computer ...
Do I need a screensaver? If you have an older CRT type monitor, then yes. If you have a newer flat panel (a.k.a. TFT or LCD) then no, although you still shouldn't ...
How do I access a network share?These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. In order ...
Connecting to a network share (Macintosh/OS X) In order to connect to a share you need to know the path to it. Network paths in OS X look something like this: ...
Connecting to a Network Share from a PC In order to connect to a share you need to know the path to it. Network paths in Windows look something like this: ...
Connecting to a network share troubleshooting If you're connected over wireless (CINE), then you must first set up a VPN connection with the Pomona network ...
Important: You must be connected to the Pomona network. If you are connected to CINE (wireless) or are at home, first set up a VPN connection with Pomona.
ITS Helpdesk Contact InfoThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. Select a contact ...
Cool Web Search What is !CoolWebSearch? !CoolWebSearch is the name given to the family of some of the most vicious malware around. Once it has silently infected ...
CoolWebShredder The third tool you should know about is CWShredder . This tool is designed solely to remove variants of the CoolWebSearch series of adware, but it ...
Clock Speed The clock speed of a chip refers to the frequency of its calculations. Usually, this term is used in reference to the CPU in a computer. The clock speed ...
Burning DVD's with iDVD Read this first. iDVD is a program for burning DVD R and DVD RW discs on a Macintosh. A list of DVD players that discs burned in iDVD are ...
Creating folders Folders are a method for organizing your files. Windows users use Explorer to view and edit folders and files, while Macintosh users use Finder. Navigate ...
How do I create a new hard drive partition ? You can only create a partition if you have free, unpartitioned space available. If you don't have this space and ...
How can I save a document as a .PDF file? If you want to create your own .PDFs, you have several different options for how to do it. Print it on a Mac OS X has a ...
Crossover Cable Crossover cables are a special type of Ethernet cable that switch the (1,2) and (3,6) pin pairs as you move from one end of the cable to the other ...
DOS Stands for Disk Operating System . This is what earlier PCs had as operating systems. Earlier Microsoft Windows versions were built on top of DOS and acted ...
Updating Windows 2000 for Daylight Saving Time updates in 2007 This only applies to Windows 2000 users. In the hopes of reducing power consumption, Congress recently ...
DHCP Server The Dynamic Host Configuration Protocol server automatically assigns your computer an IP address each time you access the network. This means that ...
How do I connect to the network using Dial Up? Although an ethernet card is standard for computers, Pomona College also offers a Dial Up connection if you need it ...
Defragmenting a hard drive What does defragmenting a hard drive do? Imagine that your hard drive is a 25 page spiral notebook. Initially it is completely blank, ...
Do I have enough RAM? Probably not, since most manufacturers like to skimp on how much RAM they put in their machines. Here's the list of minimum RAM requirements ...
Do I need to bring a computer to college? No , Pomona does not require that students bring any form of computer with them to college. In fact, some students prefer ...
Do I need to bring a printer to college? No. While it may be more convenient to have your own personal printer, it is not necessary. Students can print documents ...
How do I download my e mail to my hard drive? If you would like to automatically download your e mail to your hard drive every time you check it, you want to set ...
DVD Drive A DVD drive is a piece of hardware that allows your computer to read DVDs (Digital Video Discs or Digital Versatile Discs depending on who you ask). It ...
What is/when can I get my username/password? Note: This page is for recently matriculated first year students. Currently enrolled students should already know their ...
Your Pomona E mail (The Basics) This page is a quick overview of your e mail account, how to access it, and other useful information. It contains many links to other ...
What will my e mail address be? Mail sent to any of these three addresses will end up in your mailbox: Format Example firstname.lastname@pomona.edu ...
Do you have some tips for reducing the size of my inbox? Yes indeedy. To help you figure out what to delete, you can use SquirrelMail to find out which of your folders ...
Help! My e mail is disappearing as soon as I read it!!! This is an easily fixed problem. It can happen in both Firefox and Internet Explorer. The problem occurs because ...
Email Forwarding in you Mymail AccountThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment ...
Using the Pomona electronic directory If you don't know a student or professor's e mail address, you can look it up in the Pomona electronic directory (LDAP). Their ...
Pomona E mail Student e mail accounts are provided through the !MyMail system. All students are currently being transferred over to the new system, which will make ...
I just got a spam message from myself! A message I sent was not deliverable, except I didn't send it! Is my computer compromised? Chances are, probably not. The From ...
Advanced E mail Organization People who receive a high volume of e mail typically use two related systems for keeping things organized: folders and rules. Folders ...
Phishing "Phishing" refers to an e mail scam that attempts to trick a person out of confidential information like Social Security and credit card numbers. E mail phishing ...
Does anyone read my e mail? No, your e mail is completely confidential and will never be accessed by another person except during certain extreme circumstances such ...
How much e mail can my Pomona account hold?These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment ...
How to use e mail safely E mail can be really useful, but it can also be dangerous. The three most common of these dangers are: Viruses Identity theft Both ...
E mail setup instructions Note: If you already graduated or entered the college after Fall 2007, go here for email setup information. Supported protocols: Exchange ...
SPAM Spam is the telemarketer of e mail: messages from people and companies that you have never even heard of before who have somehow discovered your e mail account ...
Is this e mail message I just got legitimate or fake? It has become common to see one's inbox filled with convincingly official e mails requesting the recipient to ...
Storage limit notices Note: These numbers only apply to student accounts; faculty have larger quotas. As you approach the storage limit, you'll start receiving ...
EULA In order to use pretty much any piece of software, the manufacturer requires you to accept the terms of these giant legal documents called End User License Agreements ...
How do I set up Microsoft Entourage to use Exchange? If you want to configure Entourage to use Exchange mode, just follow this step by step guide. 1 Select the ...
How do I set up the Pomona Global Address Book in Microsoft Entourage? 1 After opening Entourage, select Accounts from the Tools menu. In the new window that ...
Accessing !MyMail using Microsoft Entourage Coming soon...
How do I set up Entourage to use POP3? 1 Open Entourage and click on Tools , then Accounts . 1 Make a new account by clicking the button at the top left of ...
Ethernet cable a.k.a. patch cable, network cable, LAN cable... Ethernet cables connect computers to local area networks (LANs) for example, the Pomona Residential ...
Ethernet card In order to connect to the Pomona network, you'll need an ethernet port . While a new computer will almost certainly have one built in, older computers ...
Ethernet portThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. Computers use ethernet ports ...
External hard drive An external hard drive is a hard drive in an enclosure that connects to a computer through a USB or FireWire connection. The enclosure protects ...
E Mail (Faculty/Staff only) While you are employed by Pomona, you are given a personal e mail account that can store of mail. In general, your e mail address is ...
I tried printing something but nothing happened! How do I get my print quota back?These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona ...
Windows Registration Pre Flight (3 steps) You're going to have to all this stuff anyway, so you might as well get it out of the way in one go. Warning: many "You ...
Filename Extension Quick example: the .doc part of my paper.doc Filename extensions are some operating systems' ways for remembering what program should open ...
Final Cut Pro 4 What is it? Final Cut Pro is a professional grade video editing software. You can use it to capture, edit, and export high quality movies. As ...
IEEE 1394 (!FireWire) A PCMCIA expansion card for laptops that supplies two Firewire ports. IEEE 1394, or, as Apple and other sane people refer to it, FireWire ...
Getting Started First of all, welcome to Pomona! We know you're chomping at the bit to get all this tech stuff out of the way, so without further ado... Changing ...
Information for First Year StudentsThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. This ...
Note: Also available electronically (and with helpful links) at http://its.pomona.edu/faq/FirstYearFlier (case sensitive). Welcome to Pomona! We at the ITS Student ...
Save this piece of paper! We're here to bug you one last time, this time with move in details. This is how it's going to work: 1 You show up on campus 1 You ...
First Year Orientation Presentation Coming soon. (hey, it hasn't even happened yet)
Welcome! Welcome and congratulations from the ITS Student Helpdesk! Staffed by students but run by ITS, we are the people to come to if you have any tech issues. We ...
If you have a problem and would like assistance Students have a few options available to them for technical assistance: If you call the ITB Helpdesk (), a student ...
How do I get my USB Flash drive ? If you were abroad or on leave last semester, stop by the ITS Helpdesk. Between 8am and 5pm on weekdays, a full time staffer ...
Viewing your e mail with Gmail Gmail can automatically download e mails from your !MyMail account into your Gmail inbox. 1 Sign into Gmail (if you don't already ...
Graphical User Interface (GUI) At the most basic level, every program, from Notepad to your operating system, is really just a messy jumble of code that is completely ...
Sidebar A sidebar is a type of secondary interface that provides additional options. For example, look directly to the left of this entry: that's the FAQ's own sidebar ...
HTML HTML stands for "HyperText Markup Language" and is the language used to mark up web pages for display, printing, etc. !HTML is currently at version 4.1, where ...
Where is the Hahn Computer LabThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. Where ...
Hard Drive Your hard drive is the part of your computer that stores all your programs and files. This is not to be confused with your computer's memory, which runs ...
Hard Drive Activity Light Whenever you hard drive activity light flashes, it means that your computer is trying to access (read from or write to) one of your hard ...
Hard Drive Partition Each hard drive in your computer can have several partitions. With the popularity of larger hard drives, it is becoming more common to see multiple ...
Hardware The term hardware refers to the physical pieces of machinery that make up your computer, such as the keyboard, monitor, processor, RAM, power supply, hard ...
Hardware Drivers Whenever you install any kind of new hardware in your computer, Windows will probably ask you to locate the appropriate "driver" to install. A driver ...
What do I do if I'm having a problem in a computer lab?These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected ...
ITS Helpdesk Location and Contact InformationThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a ...
Pomona Student Helpdesk Note: please see http://its.pomona.edu for information about other branches of ITS. The Helpdesk is a student staffed tech center that ...
HijackThis NOTE: !HijackThis is an extremely powerful tool, and can break your computer very badly if used incorrectly! Please use with EXTREME caution! If you ...
How much RAM do I have? PC (Windows XP) Open the Start menu and right click on My Computer . Select Properties from the menu that appears. Alternately, ...
Huntley Bookstore The Huntley Bookstore (where you will probably go to buy some of your books) also sells some computer hardware and software, including ethernet cables ...
IP Quick Reference The table below lists what IP addresses people should be getting on various networks. If someone is having a problem, check to see if they have ...
ITS Auxiliary LabThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. Location The lab is ...
ITS Helpdesk hours of operation These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. NOTE ...
Industry Standard When shopping for computers, it's very much to your benefit to comparison shop to find the best deal. In order to make this possible, the manufacturers ...
J. C. Cowart Information Technology Building (aka ITB)These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected ...
Ink Cartridge Ink cartridges supply your printer with ink. These usually come in three basic varieties: black, tri color (which contains cyan, magenta, and yellow ...
How do I install Microsoft Office 2004 for Macintosh? These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected ...
How to install Microsoft Office Professional 2003 on a Windows computer.These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You ...
Installing non Western character sets Note: Mac users already have all the world's character sets installed. By default Windows doesn't come with some of the more ...
Service Pack 2 Installation Guide Expected time: 1 2 hours A description of what SP2 changes, what it adds, and why it's important that you install it. Step 1: ...
Centrino (Intel)These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. Intel's "Centrino Technology ...
Pentium M The Pentium M is the name of one of Intel's laptop CPUs. While it has much lower clock speeds than the Pentium 4 Mobile CPUs (Intel's other line of laptop ...
Internet Access You can get (free) internet access from two places: The Pomona network CINE, the 5C wireless network Both networks require registration ...
Bookmarks (Favorites) in your web browser Bookmarks (termed Favorites in Internet Explorer) are small links to a website. If you find a really great website that you ...
Microsoft Internet Explorer What is it? Internet Explorer is Microsoft's web browser . It comes with the really nifty features of... well, it can get you to ...
Pop ups A couple of years ago, these were considered one of the biggest annoyances on the Internet: pop ups, the little windows that would occasionally open up when ...
Internet Service Provider (ISP) An Internet Service Provider (ISP) is your gateway to the internet. They provide the connection you use to contact other computers ...
What is spyware? When people talk about "spyware", most of the time they're talking about a whole range of malicious software, and not just software that actually ...
How much can I download/upload from/to the internet? ITS caps acceptable daily use at: (gigabytes) downloaded per day. AND (gigabytes) uploaded per ...
Computer viruses Computer viruses are malicious programs that can harm your computer. They are designed to automatically spread themselves from one computer to another ...
Worms A computer worm is a special category of viruses that spread without any user interaction. These viruses are particularly problematic in large networks as once ...
Internet Protocol (IP) Address Example: 134.173.91.172 Your computer's IP address is a set of numbers that uniquely identifies it on the Internet. IP addresses ...
The Information Technology BuildingThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. Resources ...
Connecting to VPN from a Macintosh running OS 10.2 (Jaguar) VPN is an extra layer that runs on top of your regular network connection. You need to first establish ...
PCMCIA Cards (a.k.a. PC Cards)These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. PCMCIA ...
Laptop Power AdapterThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. A laptop power adapter ...
Lavasoft Ad AwareThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. Ad Aware is an anti ...
How to set up a VPN connection (Leopard)These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment ...
Licensed SoftwareThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. Pomona College owns ...
Linux What is Linux? Linux is an operating system that was invented by Linus Torvalds in 1991. It has been developed and released under the Public License, which ...
Welcome to the ITS FAQ! If something run by us (such as printing) isn't working, check its.pomona.edu/status for information. Search: (results by Google) ...
Lyon Computer LabThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. The Lyon's Den 
...
...Installing applications in Mac OS X You're very likely to find applications in either disk image (.dmg) or compressed archive (.zip) format. %TWISTY{link "If it's ...
I just got a new Mac, what software should I install? Adium X for Instant Messaging (Tabs!!!) Quicksilver to launch anything with 3 8 keystrokes (like the ...
How do I switch windows within an application on a Mac running OS X? Just press Command Tilde (~). Easy!
What version of OS X am I using? Click the apple at the top left corner of your screen and select About This Mac : Examine the first two numbers (e.g. 10 ...
How can I convert a Mac proprietary .DMG file to an .ISO file? Three methods: 1 Download Damage Isolation from VersionTracker. 1 Enter the following command ...
How do I change my default web browser on a Mac running OS X? Go to your Safari preferences, and in the General tab the first option is for Default Web Browser.
Macintosh Dock The Dock The Dock is a menu bar that provides quick access to folders and applications on the hard drive. It also contains the trash can where you ...
How do I change what program runs when I open a file? Find the file that you want to always want to open with a different program. Then, ctrl click and select Get ...
He never stops smiling... Finder (OS X) Finder allows you to browse, move, and open your files (either those on your hard drive or a network share). It also gives ...
In OS X, how do I delete things in the Finder with the keyboard? Type Apple delete to send a selected item or items into the trash. You can then empty the Trash ...
In OS X, why doesn't the zoom button (little green plus sign) make my window fill the whole screen like in Windows? OS X is not Windows and this is one of the ways ...
My router uses WEP encryption and OS X is rejecting my hexadecimal key! If your WEP key is in hex you have to put a $ in front of it, but if it's in ASCII you have ...
How do I navigate folders with the keyboard in OS X, using the Enter key only renames the file! Command Down Arrow will open files and folders, and Command Up Arrow ...
Mac Questions General Mac Questions I just got a new Mac, what software should I install? I'm on a Mac in one of the labs, how do I print? I'm on a ...
Why is there no "show desktop" shortcut in OS X? You can command option click on the Finder icon in the dock, or try the utility called Show Desktop. Or you can use ...
Software Update (OS X)These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. Software update ...
Macintosh System Preferences The System Preferences application contains many configuration settings for your Macintosh computer. You can find System Preferences in ...
Do you have any tips for Mac users? Sure do! If you've activated Exposé, you can press ~ to switch between windows, and Command ~ to do it in reverse ...
Macromedia Dreamweaver What is it? Dreamweaver is a program that you can use to build websites. How do I get it? Dreamweaver is available on all machines in all ...
What is !McAfee Antivirus?These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. !McAfee Anti ...
Media Access Control Address (MAC Address)These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment ...
Microsoft Access What is it? Access is part of the Microsoft Office suite. It's software that lets you build database management systems. Access probably isn't ...
Microsoft Entourage What is Entourage? Microsoft Entourage is the e mail client included with Microsoft Office for Macintosh. It offers a more flexible, full featured ...
Microsoft Excel What is it? Microsoft Excel is part of the Microsoft Office suite for both Windows and Mac. It lets you do just about anything imaginable with spreadsheets ...
Microsoft !FrontPage What is it? !FrontPage is part of the Microsoft Office suite. It lets you create websites for classes or personal use. !FrontPage is only ...
Microsoft !InfoPath What is it? !InfoPath is part of the Microsoft Office suite. It's designed to help businesses manage collaborative projects where information ...
Microsoft OfficeThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. Microsoft Office is is ...
Adding languages to Word Follow the following steps if you want Microsoft Word to spell check and grammar check languages other than English. If you simply want to ...
Microsoft !OneNote What is it? !OneNote is part of the Microsoft Office suite. It helps you take notes and keep them organized. !OneNote is only available for computers ...
Microsoft Outlook What is Outlook? Outlook is the e mail client that comes with Microsoft Office , which is free for download for Pomona students. It has some ...
Microsoft !PowerPoint What is it? !PowerPoint is part of the Microsoft Office suite. It's software that lets you easily create slideshows and simple presentations ...
Microsoft Publisher What is it? Publisher is part of the Microsoft Office suite. As its name suggests, it's software that helps you publish any number of documents ...
Microsoft Word What is it? Microsoft Word is a word processing program and the most commonly used component of the Office suite. It has a mind bogglingly huge array ...
Minimize Minimizing a windows hides it from view without actually closing it. In Windows, a window is minimized to the taskbar. In OS X (Macs), it is minimized to ...
ITS Minimum System RequirementsThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. ITS Minimum ...
Miscellaneous Tech Questions How do I...? Type in another language? Back up my data? Is there any way to easily transfer information from an old computer ...
I'm out of print quota. How do I get more?These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment ...
Mapping a network drive This example also serves as a instructions on how to map your userspace as a drive letter on your personal computer. 1 Go to Start , right ...
Isn't he cute... Firefox Download it here: http://www.getfirefox.com/ What is Firefox? Firefox (or Mozilla Firefox) is an open source web browser that was originally ...
Obey the bird... Thunderbird Download it here: http://www.getthunderbird.com/ What is Thunderbird? Mozilla Thunderbird is the free e mail client provided by Mozilla ...
Codec A codec ("coder decoder") is a system for compressing an audio or video file down to a smaller size for easier distribution or storage. This process of compression ...
Listing of Multimedia Software found on computers in Multimedia Lab Adobe Acrobat 7.0 professional Adobe Illustrator CS2 Adobe InDesign CS2 Adobe ...
Activating MyMail 1). Make it so, Numbah One 1 Head over to the portal: http://my.pomona.edu 1 Once logged in, click on the Student tab. 1 On the ...
How to: Change your MyMail Display Name Time Zone These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected ...
!MyMail Migration When you activate your new MyMail account, you get a completely new (and empty) inbox. Here's how to move all your old e mails into this new inbox ...
Transferring to !MyMail In an effort to let students keep some kind of school related e mail account after they graduate (unlike in previous years), ITS is transferring ...
MyMail Introduction Email for Students These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment ...
I can't log into My.Pomona (http://my.pomona.edu) even though my username/password is correct! Your password may be too long. For some reason, My.Pomona tends to choke ...
My stuff My username/password You have a username (e.g. ) and a password that must be changed every days. What's my username? How do I change my password ...
Client A client is the part of a system that runs on your computer and communicates with the server. Take our registration client, for example. It provides you with ...
How to connect to the residential networkThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment ...
Network Drive (aka Network Share) A network drive is a data storage volume that your computer recognizes as a hard drive, but that is physically located somewhere ...
Network Firewall What is a firewall? A network firewall is designed to limit access to a computer or network. There are a variety of reasons you would want to do ...
Printing to Network Printers from a Mac First, the easy way. Download this Printer Setup program (for OS 10.4 and below) or Printer Setup for Leopard (for OS ...
Printing to Network Printers from a PC 1 The first step depends on what version of Windows you are running: If you are using Windows 2000 or XP Go to Start ...
Protocol A protocol is a standard that allows computers and programs to communicate with one another. Chat, e mail, and file sharing programs all operate under one ...
Pomona Network Resources The Pomona network gives you access to many useful things including storage space, printers, and the internet. IMPORTANT NOTE: The 5C wireless ...
Subnet The Pomona network is big. In order to manage all of this, our network is broken up into smaller chunks called subnetworks, or subnets for short. There are ...
Norton !AntiVirusThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. What is Norton !AntiVirus ...
Off Campus/Abroad Students Page Changing Passwords Pomona College uses an online password reset service. Please go through the following steps before leaving campus ...
Oldenborg North Computer LabThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. Location ...
Oldenborg South Computer LabThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. Location ...
Open Source You'll notice that most of the programs recommended in this FAQ are designated as open source. This means that the source code (the part that defines ...
Opera What is it? Opera is a web browser that is available for PCs, Macs, Linux, and many web enabled cell phones. Like Firefox, it offers such features as ...
Operating System (OS) An operating system is a very complex program that provides an environment inside which other programs can run. Windows XP (Microsoft), ...
How do I set up Outlook to use Exchange? If you haven't yet installed Outlook (Pomona gives it out for free), now is a good time. In order to setup Outlook in Exchange ...
Why shouldn't I use IMAP with Outlook? Once upon a time, when Exchange mode wasn't working properly, ITS recommended that students configure Outlook to use IMAP. However ...
How do I set up Outlook to use the Pomona address book? 1 Go to Tools E mail Accounts... Select Add a new directory or address book and click Next . ...
Accessing !MyMail via Microsoft OutlookThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment ...
How do I set up Outlook to use POP3? Setting up a POP3 account 1 The first time you launch Outlook, this window will pop up automatically. (If you've set up Outlook ...
PCI Stands for Peripheral Component Interconnect . Motherboards tend to have PCI slots to connect extra peripheral devices. Usually you can buy a PCI expansion ...
!MyMail POP3 AccessThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. To access !MyMail ...
Creating a VPN connection in Macintosh OS 10.3 (Panther) or 10.4 (Tiger) These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu ...
Parents FAQ Here are some parent centric tech answers. Will there be tech help on move in day? Yes, there will be squads of student consultants stationed at each ...
How can I change my password? 1 Go to mypassword.pomona.edu. 1 Log in with your username. 1 Authenticate by either a). using your current password or b) ...
Tips for creating an easily remembered password 1 Use letter replacement to add in symbols and/or numbers that look similar to a certain letter. For example: ...
Changing your password with Remote Desktop Connection Pomona passwords expire after 180 days, so chances are that your password also needs to be renewed (changed) ...
Pomona Password Complexity RequirementsThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment ...
I forgot the password to my Pomona account. What do I do?! First, visit https://mypassword.pomona.edu. Once there, log in with your username, and select the "answer ...
Desktop (Windows) On your keyboard, press the Windows and D keys. You should be staring at your desktop (this command just minimizes all windows, by the way. Press ...
Peer to peer file sharing What is peer to peer file sharing? Peer to peer file sharing is a type of file sharing where the entire network consists of users. Unlike ...
Personal Digital Assistant (PDA) A PDA is a handheld mini computer. It has a much smaller storage capacity and a much more limited array of programs than full computers ...
so much better than AOL Instant Messenge... Pidgin Download it here: http://pidgin.im/pidgin/home/ What is Pidgin? Pidgin is a free multi protocol instant messaging ...
How do I actually install Pidgin? First, go to the website and download the program. ( Note: Pidgin releases new versions with some frequency, so the version numbers ...
ITS Policies Appropriate Use Polocy (AUP) Other legal policies Password Expires after: days Email Max capacity: Warnings: , , Internet Max daily ...
Pomona Computer LabsThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. Pomona College operates ...
Pomona Network The Pomona Network connects your computer to important things, such as: The internet Your userspace Network printers Other ITS ...
Pomona UsernameThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. Every Pomona student ...
Pomona Userspace As a Pomona student you can store up to of data on the Pomona servers. This data can be...well, pretty much whatever you want it to be, although ...
Popular Network Printers Location Black and White Color Poster ITB ITBLB HP9000 ITBLB HP4600 ITBLB HP800 Lyon LYON ...
How do I print a poster?These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. Note that this ...
How to set up poster printing in Adobe InDesign on a lab computerThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will ...
How to set up poster printing in PowerPointThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment ...
Power Supply (PSU) A power supply converts and segments AC wall socket power into something that your computer can use. In this way, the term is actually a misnomer ...
I'm on a Mac in one of the computer labs, how do I print? 1 After logging into the computer, there should be a icon on the bottom. It should be on the right side ...
Print QuotaThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. Every Pomona student is given ...
Double Sided printing NOTE: This page only applies to Pomona printers. Instructions for other (personal) printers will vary slightly depending on the model. All ...
Printing Most of Pomona's printers are connected to the network, allowing students to print to them from either a computer lab machine or their own personal computer ...
Privacy Note: Full legal mish mash available here. What follows are human readable translations. Does anyone read my e mail? Does anyone monitor what I look at ...
Plugin, or extension A plugin (also called an extension) for a program is an added piece of code that serves a special purpose. They're especially common in open ...
Skin, or Theme A skin (sometimes called a theme) makes it very easy to change the look of a program. Windows, for instance, comes with three different themes by ...
Quick Launch toolbar (Windows) The Quick Launch toolbar (yes, it's capitalized...don't ask me why) sits right next to the start button and stores shortcuts to programs ...
Quick Topics General Support The Network Year Specific Help Username Password E mail Printing Userspace General Applications ...
RAM (a.k.a. "Memory") Acronym: Random Access Memory Synonyms: "System memory", "memory" Measured in: Megabytes (MB) Common denominations ...
ITS Guide to Buying More Memory (!RAM) Table of Contents Introduction Step 1: An Introduction to Memory Step 2: Buying your RAM Step 3: Installation ...
Table of Contents Introduction Step 1: An Introduction to Memory Step 2: Buying your RAM Step 3: Installation Step 1: An Introduction to Memory System ...
Table of Contents Introduction Step 1: An Introduction to Memory Step 2: Buying your RAM Step 3: Installation Step 2: Buying your !RAM What kind ...
Table of Contents Introduction Step 1: An Introduction to Memory Step 2: Buying your RAM Step 3: Installation PC Laptop PC Desktop ...
Table of Contents Introduction Step 1: An Introduction to Memory Step 2: Buying your RAM Step 3: Installation PC Laptop PC Desktop ...
Table of Contents Introduction Step 1: An Introduction to Memory Step 2: Buying your RAM Step 3: Installation PC Laptop PC Desktop ...
Table of Contents Introduction Step 1: An Introduction to Memory Step 2: Buying your RAM Step 3: Installation PC Laptop PC Desktop ...
Table of Contents Introduction Step 1: An Introduction to Memory Step 2: Buying your RAM Step 3: Installation PC Laptop PC Desktop ...
What do I do if I don't have enough RAM? You have two options: 1 Buy more RAM (see below) 1 Try to trim your machine down to "lean" status. Instructions on doing ...
Ram Slots There are several forms of RAM modules. Below we have listed some of the most common types. SO DIMM If you have a laptop, this is the slot you most ...
Real Alternative Download it here. Real Alternative is an open source alternative to Real(TM) Media Player. It plays all real media formats, although it only partially ...
RSS (Really Simple Syndication) Wikipedia article Do you ever want to get a list of the latest headlines on CNN without having to actually dig through their website ...
RefWorks !RefWorks is an academic set of tools designed to help students easily keep track of and format citations and other bibliographic information in their papers ...
How can I check how much storage space I have left? #WindowS Windows Follow the instructions for connecting to your userspace from a PC. Hit CTRL A ...
I can't really describe my problem over the phone. Can I get some help without coming to the desk? If your computer is running Windows XP or later, there's a nifty ...
Repair Installation A repair installation is a special install mode that is designed to replace existing files without having to fully remove and reinstall a program ...
ResNet Fall 2008These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. At the beginning of each ...
Right clicking (R click) Definition: depressing and releasing the secondary mouse button a single time. The secondary mouse button is the right most button ...
Router RegistrationThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. 1 Figure out the ...
Safari What is it? Safari is the default web browser for Macintosh computers. It has tabbed browsing and a pop up blocker (both of which are turned off by default ...
How can I keep my computer safe? A guide to safer computer use There is no "perfect" set of rules that can promise complete protection if it is followed, but your ...
Safe Mode There are a lot of different programs and processes that run automatically when you start your computer. This is one way that malware can hide on your system ...
Sandbox This is where we play around with development stuff. You probably want to be here. Hey, it works now! Apparently there's something wrong with the variables ...
How to save network passwords in Windows XPThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment ...
Security Questions Computer Accounts/Password Issues I forgot my password, can I get it back or reset it? Why do I need to change my password? How can ...
ITS Network Quick Reference File Shares Purpose Location (PC) Location (Mac, Linux) Network Share Gateway \\campus.pomona.edu\pomona No equivalent Student ...
Scribe \\scribe Scribe is the name of Pomona's printing server. Whenever you print to one of Pomona's printers (either from a lab machine or your personal machine ...
Is there any way to easily transfer information from an old computer to a new one? There sure is! Both Windows XP and OS 10.4 (Tiger) provide special tools that will ...
Macintosh Migration Assistant (OS 10.4/Tiger) 1. Open the Migration Assistant in the Utilities folder on the computer you wish to transfer files to. A page will come ...
Windows Files and Settings Transfer Wizard The Windows Files and Settings Transfer Wizard is located at Start All Programs Accessories System Tools ...
Setting up a Virtual Private Network (VPN) connection Are you off campus (or connected through the 5 C wireless network) but want to be able to connect to the Pomona ...
Why is my computer running slowly?These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. Potential ...
Why does my internet connection seem so slow? There are two flavors of slow internet connection: your pages are loading slowly, or your downloads aren't up to their ...
Software Software is any program (set of instructions) that will run on a computer. Internet Explorer, Microsoft Word, iTunes, Safari, Photoshop, and any computer ...
Patch If you've ever had an ITS consultant work on your computer, they've probably talked about making sure your computer is patched. This is geek speak for installing ...
Software Update What is Software Update? Software update is the system built into Mac OS to provide updates. It provides updates for the operating system and ...
How to find everything with Spotlight What is it Spotlight is a feature built into Apple Mac OS X version 10.4 (or "Tiger") that allows you to perform really thorough ...
Spybot Search DestroyThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. What is Spybot ...
SquirrelMail What is it? !SquirrelMail is an alternate form of webmail. It has some extra features that webmail lacks, like listing folder sizes and archiving mail ...
Start Menu The Start menu is the main gateway for all your activities within Windows, much like the dock on a Mac. It's located on the left edge of your taskbar ...
Will my IP address change when I reregister my computer? Not necessarily, though this will more than likely be the case. The DHCP server will automatically assign ...
Storage Terminology (or What Does All This Talk About Bits and Bytes Mean? Bits, Bytes, and all the other basic terms Humans tend to (okay, we almost always) think ...
What computing resources does Pomona ITS offer to students? As a student at Pomona, you get a lot of nifty free things. These include: A userspace You can store ...
How can I tell what kind of hardware I have? There are several different places to check, depending on what you're looking for. PC System Properties How to get ...
System Restore System Restore is a feature of Windows XP that allows you to restore critical system files to earlier versions. It does this by creating backups of ...
The System Tray (Windows) Located: The right side of the task bar (the bottom right corner of the screen in a default Windows configuration). The system tray shows ...
Tabbed Browsing More modern browsers such as Firefox and Opera allow you to group multiple web pages in one screen. It's kind of like creating a mini Start taskbar ...
Taskbar In Windows, you manage your open programs with the task bar. A Windows XP taskbar containing the Start button, QuickLaunch bar, and tiles of the currently ...
The Task Manager (Windows) If you're using Windows, the task manager is a really useful tool that lets you: View what processes (programs) your computer is ...
Tea Timer Tea Timer is a utility provided for free as part of Spybot Search and Destroy. It can block or warn you when potentially malicious files attempt to start ...
Tempdisk (private) Paths Windows (alternate) OS X (Macintosh) How to connect to network shares You can store up to of data ...
Tempdisk (public) Windows (alternate) OS X (Macintosh) How to connect to network shares Just as the name implies, Tempdisk provides one ...
How do I set up Thunderbird to use IMAP? Mac users: the steps are the same for both OS X and Windows, but your dialog boxes will look a little different. 1 First ...
Setting up Thunderbird to use the Pomona address bookThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected ...
How do I set a master password in Thunderbird? Thunderbird uses what's called a master password as an extra level of security for your e mail account. It protects ...
Set up Thunderbird to Access a MyMail accountThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a ...
How do I set up Thunderbird to use POP3? Remember that you can download Thunderbird free from the Mozilla site. 1 If you're just using Thunderbird for the first ...
Using Thunderbird to subscribe to folders in your Pomona Email Account Select your Pomona email account in the left sidebar. Then go to the File menu and click ...
Typing in other languages Most languages don't fit onto a standard US English keyboard layout (for example, the Spanish ñ or non Latin alphabets such as Hindi or Chinese ...
What is a USB Flash Drive? A USB flash drive (sometimes called a "thumb drive" because of its size) is a portable storage unit that connects through a USB port. USB ...
USB (Universal Serial Bus) USB is a bus that is designed to be simple for end users. USB supports hot swapping devices, so it is possible to add and remove devices ...
Unix Daemons (see Service (Windows) for Windows equivalent) A daemon is a process that runs in the background. This means that it's usually not involved in dealing ...
Username/Password Every Pomona student has an account with a unique username and password. Your username/password is required to access most student resources, such ...
My userspace isn't big enough! She cannah hol' any morr, cap'n... If you need to store more than your userspace's capacity, you can use: Your Xythos space ...
Can I allow other people to access folders in my userspace? Yes! Windows offers a way to create public folders, but a better (and easier) alternative to this is the ...
No, you're not seeing things, VLC's logo is really a plastic cone. !VideoLAN Client (VLC) The !VideoLAN Client Homepage: http://videolan.org/vlc/ Download (Windows ...
Virtual PC for Mac What is it? Virtual PC is part of the Microsoft Office suite for Macintosh. It allows you to mimic a PC environment on your Macintosh. It's quite ...
Virtual Private Network Virtual Private Networks (VPNs) are used to connect to a network remotely that is, using a VPN connects you to a network when you can't ...
Does ITS charge for tech support? No, absolutely, not! Any help you get from the Student Helpdesk is completely free (unless you're counting tuition, in which case ...
WebDAV What is !WebDAV? !WebDAV (Web Distributed Authoring and Versioning) is the easiest way for you to access your userspace from off campus. Using !WebDAV, you ...
Welcome to the ITS FAQ! If something run by us (such as e mail) isn't working, check its.pomona.edu/status for information. Contact us for help or information ...
Web hostingThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. If you place .html files into ...
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Home Search Contact Us Status Updates Admitted Students Off Campus Info General Links Info for Consultants Recent Changes ...
Webmail These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. https://mail.pomona.edu ...
This is a subscription service to be automatically notified by e mail when topics change in this FAQ web. This is a convenient service, so you do not have to come ...
FAQ Web Preferences The following settings are web preferences of the FAQ web. These preferences overwrite the site level preferences in ., and can be overwritten ...
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Statistics for FAQ Web Month: Topic views: Topic saves: File uploads: Most popular topic views: Top contributors for topic save and uploads ...
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What computer should I bring to college? The short answer to this question is that its entirely a matter of personal preference. It is not even necessary to bring ...
Which e mail protocol should I use to download e mail? That really depends on what you want to do with your e mail, and how much time you want to spend setting it ...
Why do I have to register my computer every semester?These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected ...
WiFi These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. (a.k.a Wireless Networking or 802 ...
Using the Pomona VPN on a computer running Windows 2000 VPN is an extra layer that runs on top of your regular network connection. You need to first establish a connection ...
Benign Processes These technically aren't "vital" processes but don't worry about killing them while cleaning out your machine unless you're desperate for free RAM ...
Malicious and/or Otherwise Undesirable Processes Gain.exe A very bad form of adware/spyware/demon. Blame Gator Corp. Claria, source of all things evil. ...
Common Windows Processes Note: For my own sanity, these processes are listed categorically, not alphabetically. If you're looking for a specific item, use your browser ...
Required XP Processes These are the processes that must be running for Windows to function properly. Killing any of these will stop Windows from working correctly ...
Pomona College VPN connection for Windows XPThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment ...
Windows DefenderThese instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. What is Windows Defender ...
Windows Explorer Windows offers a nice GUI method of navigating the file system called Windows Explorer. It looks something like this: Every time you open up My ...
Information Bar (Internet Explorer) Internet Explorer uses the information bar to notify you when it blocks some part of a website's content, which will usually ...
The "Windows" Key Most PC keyboards have a "Windows" key that opens the start menu when you press it. It's usually located near the bottom right of your keyboard ...
Windows Minimum RAM Requirements Windows 98/ME Windows 2000 Windows XP Windows Vista 32MB 64MB 128MB 512MB
Windows Registry On computers that are running the Microsoft Windows Operating System, the Windows Registry is the place that contains all the settings and configurations ...
Windows Service A service is a process that runs in the background on Windows. It is the Windows version of a daemon on unix. Usually services start at boot time before ...
Shortcut (Windows) Shortcuts in Windows are ways of shortening a process that would otherwise require many mouse clicks. Shortcuts come in two forms: Keyboard shortcuts ...
Realistic Windows RAM Requirements Windows 98/ME Windows 2000 Windows XP Windows Vista Minimum 32 MB 64 MB 128 MB 512 MB ...
Windows/Microsoft Update What are Windows and Microsoft Update? Windows Update and Microsoft Update are the online systems that Microsoft uses to provide updates ...
Virtual Memory (Windows) Sometimes your computer needs to use more RAM than it actually has. In order to make up the difference, it uses some space on your hard drives ...
What Is Service Pack 2? Service Pack 2, or SP2, is a Microsoft Windows update for Windows XP. website touts it as being able to protect your PC against viruses, spyware ...
Wireless at Pomona (CINE) See our WiFi page for a general definition of wireless technology. Pomona uses the CINE wireless network, run by the 5 College Consortium ...
Wireless router If you can't access the school's wireless network from your room, it doesn't mean that you can't use your wireless card. If you purchase a wireless ...
Employment Opportunities!These instructions have been moved to the ITS Knowledge Base http://helpdesk.pomona.edu .You will be redirected in a moment. ITS students ...
XML stands for "eXtensible Markup Language" and is a generic markup language that can be used to mark up any sort of document, including web pages (as seen in HTML ...
Freeing up your RAM IMPORTANT NOTE 1: Every computer is different. As such, this guide can really only help in a general kind of way. Dare to experiment! IMPORTANT ...
Managing Contacts and Groups in Xythos To manage your contacts and groups, click on the Contacts and Groups link on the left sidebar. Adding Contacts to Xythos ...
Xythos Web File Service Lots of storage space available anywhere with an internet connection. http://wfs.pomona.edu In addition to your userspace on the our ...
Sidebars, menus, and other navigational things Sidebar The sidebar contains some basic tools for Xythos. $ My Bookmarks : The My Bookmarks section ...
How do I allow people outside Pomona to access files in my Xythos directory? 1 After logging into Xythos, selct New Directory . 1 Choose a name for the ...
Year specific FAQs These are pages that contain information most important to specific classes of students at Pomona. First years Information for incoming students ...
......... Zipped files in Windows XP (left) and Mac OS X (right) Zip File ( .zip) Zip files contain one or more original files that have been compressed into a smaller ...
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