Accessing MyMail via Microsoft Outlook

These instructions have been moved to the ITS Knowledge Base [http://helpdesk.pomona.edu].
You will be redirected in a moment.

This requires the full version of Microsoft Outlook. To get it, install Microsoft Office from the network.

1. IMPORTANT: Before proceeding, set your display name. If you don't, Outlook may refuse to retrieve your mail. Go figure.
   
   
2. Download and install the Outlook Connector from Microsoft. You will need to use Internet Explorer.
   
   
3. Agree to the legal hoopla:
   
   
   
4. Fill in your name. From what we can tell, this won't affect your account at all; you can name yourself Ravenous Garden Gnome for all it matters (he hungers for the socks of the living).
   
   
   
5. Instaaaaaaaall!
   
   
   
6. When the installer finishes, Outlook should pop up with the following window: (you lie! It totally didn't!)
   
   • Don't forget the mymail part of your e-mail address
     
     
7. It will now yell at you. Close and reopen Outlook.
   
   
   
8. It may prompt you to log in. If not, see next step.
   
   • If you get an error saying that you couldn't connect, there's probably a typo in your e-mail address or password. See troubleshooting below.
     
     
9. Your new account should now be on the left sidebar. You may need to click the plus sign next to the account name. It should then prompt you like in the previous step.
   
   • If you get an error saying that you couldn't connect, there's probably a typo in your e-mail address or password. See troubleshooting below.
     
     
10. If your inbox is empty, press the Send/Receive button to retrieve your mail:
    
    
    
11. It's aliiiive!
    
    
12. Outlook 2007 users can skip this step
    If you're using Outlook 2003, go to Tools > Send/Receive > Send/Receive Settings > Define Send/Receive Groups...
    Select the Schedule an automatic send/receive every _ minutes checkbox.

Troubleshooting

It's not working!

Yeah, that happens. We're not exactly sure why, but sometimes the connector will drop the ball, as it were. It'll probably start working in a little while, but we do have a few specific answers below.

I entered my e-mail address incorrectly and now I can't log in!

1. Go to Start > Control Panel > Mail
   • Click Classic View on the left sidebar if you can't see the Mail icon
2. Here you can change the settings of your MyMail account, or create a new one (if you do this, you must delete the old one first).

Outlook closes every time I open it!

1. Go to Start > Control Panel > Mail
   • Click Classic View on the left sidebar if you can't see the Mail icon
2. There is probably something wrong with your account settings. Double-check any settings to make sure that your e-mail address, password are correct, etc.

It didn't automatically prompt me to set up my MyMail account

1. Go to Start > Control Panel > Mail
   • Click Classic View on the left sidebar if you can't see the Mail icon
2. Click the E-mail Accounts... button
3. Click New...
4. Select Microsoft Office Outlook Connector option and you should be back to Step 6