Pomona Student Helpdesk

Note: please see http://its.pomona.edu for information about other branches of ITS.

The Helpdesk is a student-staffed tech center that functions as the main student resource for tech support and information. We are open 9AM-12AM Mon-Thurs with abbreviated hours Fri-Sun (see hours of operation).

All Helpdesk services are free for Pomona students.

Getting help

Please contact us through your preferred medium or drop by the Helpdesk and talk to a consultant.

Services

The Helpdesk offers broad tech support for general and Pomona-related problems such as virus and spyware infections, general computer mischief, and even limited data recovery.

Limitations: ITS policy prohibits student consultants from performing hardware repair on your computer (that is, taking it apart in search of a faulty component). More information...

Besides tech support, there are many other services available to students.

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FAQs

• What support is available during fall move-in?
• What do I do if I'm having a problem in the computer lab?
• How do I pick up my USB Flash drive?
• Why can't I just leave my laptop with you guys so it can get fixed?
• I'm having a hardware problem. Can you guys help me?
• It's hard to explain my problem over the phone. Is there some way to show you guys what I'm talking about?
• Does ITS charge for tech support?
• Do students have access to any web hosting?

Related pages

• Services offered to students
• Policies
• Privacy
• Work for us